Annah Santarosa

Oversaw staff throughout special event setup, service, and breakdown as well as regular à la carte dining service at casual and fine dining locations

Ensure facilities on property remain safe, clean, and hospitable for members and staff

Assist management team with monthly inventory, event billing, beverage ordering, and seasonal projects

Updated the Club’s Halfway House to provide more efficient and personable service for members

Collaborated with event team and Chef de Cuisine to create, test, and finalize a five-course menu

Co-designed volunteer training manual and created hands-on instruction to ensure service level of 20 volunteers

Checked every plate to ensure quality of each dish before serving to guests; adjusted preparation of dishes based on feedback

Actively pivoted between fine dining, casual, cocktail, and food-check service seamlessly providing high standards of hospitality

Selected to step into supervisor position; oversaw staff of 12 throughout daily food check service, assisted with daily planning and reports, and trained new and current staff

Engaged in professional development and educational opportunities on service, club management, and food and beverage 

Adapted to roles including hostess, food runner, line cook, and server for two newly opened establishments

Worked simultaneously in restaurant and Ciao’s greeting area preparing and cooking pizzas whilst answering phone calls, greeting guests, and operating the restaurant’s POS system for take-out orders

Demonstrated excellent food and service skills during extremely busy hours and versatility; balanced work role while carrying a full academic course schedule 

Spent time serving members in the club’s à la carte dining service

Attended weekly classroom sessions on a variety of topics related to club management and service

Engaged in and observed discussions regarding club and dining operations during a pandemic